All orders are shipped via Fedex Ground or UPS Ground usually within 48-72 hours from receipt of order. Larger item may take additional time as they may be shipped directly from the manufacturer's central warehouse. All shipping rates can be seen on your checkout screen.

Shipment Tracking
Tracking number will be emailed to you once a shipment has left the warehouse. You may track directly on or 

Shipment Damage
Please carefully check the package upon delivery for any damage and notify the delivery driver. If you accept a damaged shipment without noting the damage, we may not be able to give you a complete refund.Please call us as soon as possible, once you see that your product is damaged

Warranty - Coverage

Comfort Line Products Inc. obligation for the above listed products is limited to the term set below.  This warranty extends to the original purchaser only.  The warranty period commences on the original purchase date through 12 months.  This warranty is not transferable to subsequent purchasers.  This warranty is subject to the obligations, limitations, and exclusions listed below:

Comfort Line Products Inc. [CLP] warrants the above listed products against defects in materials and workmanship for a period of one (1) year from the date of original purchase. (Warranty Period).

If a defect arises and a valid claim is received by CLP within the warranty period, at its option CLP will:

1.Repair the product using new or refurbished replacement parts,
2.Exchange the product with a product or component that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product.

If a defect arises and a valid claim is received by CLP after the first thirty (30) days of the Warranty Period, a shipping and handling charge will apply to any repair or exchange of the product provided by CLP or its authorized service centers.
CLP warrants replacement products or parts provided under this warranty against defects in materials and workmanship from the date of the replacement or repair for ninety (90) days or for the remaining portion of the original products warranty, whichever provides longer coverage for you.  When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes CLP’s property.

Obligations of Purchaser
The purchaser must establish, by dated sales slip, invoice, or installation receipt, the date of original purchase.  In order to supply the customer with the most up to date service we respectfully request the purchaser to register their purchase by completing the attached Warranty Registration Card and mail it to CLP within 15 days of date receiving the purchase, or submit via our website at
*Items not covered:   Filters; Chemicals; other accessories

Limitations and Exclusions
The warranty is limited warranty. It covers the performance system itself for the period stated.  This warranty negates or limits all other warranties implied or expressed, except for those, which cannot be negated or limited by law of the province in which the product is used.  CLP does not authorize or permit any party, including its agents, distributors or dealers to assume for it any other obligations or liability.  In no event will CLP be liable for any claim for damages arising from the use or loss of use, installation, or repair of the spa including, but not limited to freight damage, punctures, cuts in vinyl, water and/or sewage costs, freeze damage, or water damage to surrounding areas, rooms, furnishings or landscaping. Product specifications are subject to change without notice.
* Neither vinyl cover fading, nor bleaching of the product due to misuse of chemicals is considered a manufacturer’s defect
* Commercial use of the product will void the warranty
* Demonstration models will carry only a 90-day warranty

Acts Invalidating Warranty
This warranty is void if the spa has been altered, misused, abused or has been repaired by an unauthorized person, or is not installed according to the factory instructions.  Other acts that will void the warranty are operating the spa without water or improper water level, use of an extension cord, improper chemical maintenance, burying the spa below ground level, damage from ice or freezing, low voltage or excess voltage, if applicable - over inflation, prolonged exposure to direct sunshine or UV damage, defacing or removal of serial numbers.  This warranty gives you specific legal rights that vary from state to state.  Specifications subject to change without notice.

Obtaining Warranty Service
Please review the purchase and online self-help resources offered at before seeking warranty services.  Our knowledge base of troubleshooting tips are available and can answer many of our customer’s most frequent questions.  If the product is still not functioning properly after making use of the above  resources, please contact our customer service center:

Comfort Line Products, Inc.
2717 N. Tamiami Trail
N. Fort Myers, FL  33903

Returns Policy & Procedure

Within 15 days of receipt of your shipment, you may return any item in new condition with original packaging and accessories. There will be a 25% restocking fee applied to all returns. You must call us for a Return Merchandise Authorization (RMA) number. Items sent back without an RMA number will be refused.


Please note that we can process returns and refunds only for items purchased from Spa2Go Canada. Items which are defective or damaged cannot be returned Spa2Go Canada; they must be handled through the Comfort Line Product Inc. warranty department (Please refer to Warranty Coverage section above). Items that are returned more than 15 days after delivery, are in unsellable condition, or are missing parts, will be charged an additional fee, or refused, at our discretion.

All shipping charges are your responsibility. By returning an item, you must pay to have it shipped to our warehouse.

Order Cancellation

Canceling an order after the order has been placed has the same effect as returning an order. (Refer to Returns Policy & Procedure section above).